If you are at all unsatisfied with our traffic, you can always ask for a refund for any unused prepayment left in your account. Because of transfer costs, we have implemented a minimum refundable amount of $50.
When is it possible ask for a refund?
In case you detected some unusual or suspicious activity in a certain campaign, it's possible to ask your account manager for a total or parcial refund of your spend. Before doing it, please make sure to check the requirements listed below.
CTR is higher than 15% and spend is higher than $50. Refund is possible
Fraud rate is higher than 20% and spend is higher than $50. Refund is possible.
Overspend is higher than 50%, partial refund is possible.